Returns & Exchanges

We want you to be completely satisfied with your SACHAJUAN purchase. If you are not happy with your order, we accept returns of unused and unopened products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and the reason for return to receive a prepaid shipping label and authorization form.

• 2.
  Pack Your Items

  Carefully place the unused products in their original packaging, ensuring they are securely padded to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return label to your parcel and drop it off at any authorized courier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 5-10 business days.