Frequently Asked Questions
Everything you need to know about SACHAJUAN hair care and your order.
What makes SACHAJUAN products unique?
Our products are powered by Ocean Silk Technology, a unique blend of cold-water algae extracts that improve elasticity, moisture, and shine without weighing the hair down.
Are SACHAJUAN products sulfate and paraben-free?
Many of our products are formulated without sulfates and parabens. We prioritize clean, effective ingredients to ensure the health of both your hair and the environment.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns for unused and unopened products within 30 days of purchase. Please contact our customer service team to initiate a return authorization.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Is SACHAJUAN cruelty-free?
Yes, SACHAJUAN is committed to ethical beauty practices. We do not test our products or ingredients on animals.